Delivery
Information for delivery
The ordered goods are delivered only on the territory of Republic of Bulgaria by courier company SPEEDY with special preferential prices for clients of “VINPROM - TROYAN” AD.
The deliveries are free for the territory of Republic of Bulgaria for orders over 100 BGN. DELIVERIES ABROAD ARE NOT AVAILABLE.
When the delivery will arrive?
For Sofia and the rest of the country we are using “Express” delivery services:
- For placed order before 12:00 from Tuesday to Saturday, you will get a phone call to confirm the order and you can expect the goods up to 24 hours after the confirmation. Order placed before 12:00 on Saturday you will receive on Monday.
- For placed order after 12:00 from Tuesday to Friday, you will get a phone call on the next day to confirm and you can expect your products to 24 hours after the phone call. Order placed after 12:00 on Saturday you will get on Wednesday.
- Orders placed on Sunday or National Holidays, will be executed on the first working day after.
Important for the countryside: For places that are served on schedule by the courier company the delivery term is prolonged.
All parcels ordered from vinprom-toryan.bg are insured. Damaged parcels are not on the customer’s account.
Payment
Information for Payment
There are three ways for payment of the orders.
The Customer must pay for every ordered item and the price is visible in the online store in the moment of placing the order. The price of every item can change. The transaction currency for card payments is bulgarian lev (BGN).
In order to guard you against fraud during payment with your Visa or MasterCard card, we apply best practices recommended by the international card organizations:
- The security during entry and transport of card data is provided by the use of an SSL protocol for encryption of the connection between our server and the payment server of our servicing bank.
- The authenticity of your card is checked by the verification of the card verification value (CVV2)
- In addition, for your identification as the authentic cardholder, the payment server of our servicing bank supports the authentication schemes of the international card organizations – “Verified by Visa” and “MasterCard SecureCode”, in case you are registered to use them.
Ways of payment:
- Cash on Delivery: Payment is handed to the Courier;
- Bank Transfer: Payment to the bank account of VINPROM - TROYAN AD and the order will be sent with courier after the payment is received.
- With Credit or Debit Card through the system for virtual payment of UBB Virtual POS Terminal (Platform for acceptance of electronic payments via Internet using 3-D secure scheme for authentication and increased protection against frauds) In case we need to return you money for paid to us with a card contracted or delivered / performed goods or services, we will refund you by a credit transaction on the card used for the original purchase.
